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IT Coordinator

Administrative

Type

FT

Qualifications

Experience

Information Technology (IT)

Department

Graduate with Certification in IT.

Head of E-Learning

Reporting to

Minimum of 5 years experience coordinating with employees and students in various university-related IT activities.

License

NA

Knowledge

- Moderate understanding of computer Applications and Education Technology.
- Familiarity with technology and tools used in online learning.
- Working knowledge of Moodle LMS is advantageous

FT/PT

Skills

- Adaptability and multitasking capabilities.
- Strong organizational skills with the ability to prioritize and meet tight deadlines.
- Proficiency in Microsoft Office 365 and digital media creation.
- Excellent interpersonal and team-building skills.
- Problem analysis, problem-solving, and attention to detail.

Responsibilities

  • Support Learning Resource Center activities. 

  • Respond promptly to telephone and email inquiries, maintaining professionalism. 

  • Track and route problems and requests, documenting resolutions, and escalating issues as necessary. 

  • Maintain confidentiality of information. 

  • Assist instructional designers and technologists with projects. 

  • Support faculty and staff with technical project needs. 

  • Aid faculty, staff, and students in using the MYGMU portal. 

  • Proofread print and online materials for consistency and quality. 

  • Document course development, audits, and professional development events. 

  • Perform light media and course content production. 

  • Research distance learning topics as requested. 

  • Assist in planning department events. 

  • Maintain confidentiality and student privacy as per department policy. 

  • Perform other duties as assigned. 

  • Ensure adherence to University policies, procedures, and core values.

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