Serves customers with a smile by greeting, welcoming and directing them appropriately both in person and also on telephone, answering or referring queries.

Notifies concerned colleges of the visitor arrival or Directs visitors by maintaining employee and department directories; giving instructions.

Transfer call to concerned as required while ensuring the availability of the receiver of the call.

Maintains security by following procedures; monitoring logbook as per procedure

Attend inbound/outbound calls in a courteous and professional manner.

Address queries and answer to it in a convincing manner to ensure highest level of customer satisfaction.

Maintain record in the database as per policy.

Ensure basic knowledge of services rendered and other important information relevant to the assigned area of work.

Notify the line manager for any escalations as and when required.

Maintain a clean and orderly reception/waiting room and work area.

Follow Compliance with the rules and regulation of the organization.

Ensure adherence to the standard operating procedures.

Maintain front office decorum and ensure pleasant ambience at all times.

Coordinate repair and replacement of office equipment as required.

Order office supplies.

Inform line manager of operational problems.

Maintain strictest confidentiality of information

Contributes to team effort by contributing as required.

Build sustainable relationships and engage customers by taking the extra mile.

Follow communication “scripts” when handling different topics.

Meet personal/team qualitative and quantitative targets.

Secure the work area at the close of each working day; turn off or unplug appliances or machines according to the protocol and lock the entrance.

Assure the readiness of the work area for each working day, be available at the work area 10 minutes before the designated time and have all the front desk activities fully operational.

Participate in staff and educational meeting.

Ensure the visitors are treated courteously.