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Quality Assurance & Institutional Effectiveness
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Head of IT Infrastructure
Administrative
Type
FT
Qualifications
Experience
Information Technology (IT)
Department
Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred).
Information Technology Director
Reporting to
Minimum 7 years of experience in a senior IT infrastructure role within a higher education institution or a large organization with complex IT infrastructure.
License
NA
Knowledge
- Proven track record of leading and managing a team of IT professionals.
- Strong understanding of network technologies (routing, switching, security), server administration (virtualization, operating systems), and storage technologies (SAN, NAS).
- In-depth knowledge of data center operations and best practices.
- Experience with disaster recovery planning and implementation.
FT/PT
Skills
- Excellent communication, collaboration, and interpersonal skills.
- Ability to lead and motivate a team.
- Strong analytical and problem-solving skills.
- Excellent project management skills.
- Budget management experience.
- A commitment to staying up-to-date with the latest IT infrastructure trends and technologies.
Responsibilities
Lead and manage the IT infrastructure team, fostering a high-performing and collaborative work environment.
Develop and implement a comprehensive IT infrastructure strategy aligned with the university's overall IT strategic plan.
Oversee the design, deployment, operation, and maintenance of the university's network infrastructure, including wired and wireless networks, firewalls, and network security solutions.
Manage and optimize the university's data center operations, ensuring efficient use of resources, power, and cooling.
Oversee the planning, acquisition, implementation, and management of server and storage infrastructure to meet the computing needs of the university community.
Develop and implement disaster recovery plans for the IT infrastructure to ensure business continuity in the event of outages or disruptions.
Stay up-to-date on the latest IT infrastructure technologies, including virtualization, cloud computing, and network security solutions.
Identify and implement cost-effective solutions for optimizing and upgrading the IT infrastructure.
Manage and monitor IT infrastructure performance metrics and identify areas for improvement.
Develop and implement IT infrastructure policies and procedures to ensure efficient operations and adherence to security best practices.
Collaborate with other IT departments and university stakeholders to understand their infrastructure needs and develop solutions.
Manage relationships with vendors for IT infrastructure equipment and services, ensuring adherence to contracts and service level agreements (SLAs).
Provide technical leadership and guidance to the IT infrastructure team.
Oversee IT infrastructure compliance with relevant industry standards and regulations.